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Our Terms of Business

Product prices

All prices are net prices in Euros and include 19% VAT. In effect are those prices valid at the time of ordering. For customers from outside the European Union VAT is deducted during the order process. Prices in US-Dollar are shown for illustration purposes only.

Payment conditions

Payment can be made Bank to Bank Wire Transfer or with a credit card (Mastercard, VISA). If you pay by credit card, payment occurs upon shipment of the good(s). 

Contract fulfilment

The representation of products in this online shop does not represent an offer in terms of paragraph 145ff. of German Civil Code. By clicking the “order”-button the customer makes an offer in terms of paragraph 145 of German Civil Code for all products contained in the shopping-basket. After ordering you will immediately receive an order confirmation by e-mail. This email receipt closes the sales contract. Please review this to make sure your order information is correct, and let us know right away if there are discrepancies.

In case of possible errors in the assortment's specifications in the email order confirmation Schirm Oertel reserves the right to make a counteroffer.

Contract language: English or German

Guaranteed return policy


Right of withdrawal

You can withdraw from your contract either in written form (e.g. letter, fax, email) within two weeks without specification of reason, or by returning the product. Respite commences at the earliest at the time of receipt of the products and a printed copy of the rights to withdrawal. Punctual return shipment of the respective goods is sufficient for ensuring the withdrawal respite. Withdrawals should be directed to:

Schirm Oertel
Rainer Gramke
Theodor-Storm-Str.5
D-28816 Stuhr
Germany
Fax: +49 (0)421 1690896
E-Mail: shop@european-umbrellas.com

Withdrawal Consequences

In the case of an effective withdrawal, mutually accepted rendered services/goods are to be returned and if applicable, interest drawn is to be reimbursed. If you can only return the accepted services/goods in part or not at all, or in a declined condition, you must issue compensation. This does not apply to surrendered goods if their declined condition is solely due to their control and inspection as is possible in stores. You can avoid value compensation if you do not treat the goods as if you owned them, avoiding such handling that would devalue them. When returning goods well will cover the postage costs. The return shipment will take place at our risk. Payments will be reimbursed within 30 days upon reiceipt of the withdrawal information. 
This does not apply to shipments outside of Germany. In this case, the customer is to cover all shipping costs if the delivered goods conform to the ordered goods. 

Special Notice

The right to withdrawal does not apply to contracts for the delivery of goods that are custom-manufactured or personalised for customers (e.g. special customer wishes that were regarded during manufacture of the products)

- End of the withdrawal instructions -

 

Guarantee

The limitation period for seeking legal remedy regarding defective products is 2 years. Please bear in mind that all umbrellas should be dried out in their open state in order to prevent corrosion.We continue to guarantee you a life-long repair service after the conclusion of this period. The customer bears the mailing costs for any repair shipments.

Reservation of title

The goods remain our property until full payment has been received.

Sales and Customer Service

You can contact our customer service for questions or complaints weekdays between 10:00 am and 7:00 pm Central European Standard Time (CET), 1 hour ahead of Greenwich Mean Time (GMT+1)
Tel.: +49 (0)421-12500 or via email: shop@european-umbrellas.com

Product presentation

We make every effort to maintain the accuracy of the data we present. Nonetheless, the colours used in the images could vary from those of the actual items. The presentation depends on the hardware being used, as well as the respective monitor settings. Please bear in mind as well that the wooden handles received, as natural products, may vary from those shown in terms of colour, patterns, and wood-grain.

Jurisdiction

In dealings with the final consumer within the European Union the law in effect in the domicile of the final consumer can also be applied to the extent that consumer protection regulations are conclusively involved.If the private final user has no domicile within the European Union, then the jurisdiction of our business location applies (i.e., Bremen, Germany).

The reproduction of the catalogue, including excerpts, is only allowed with our explicit permission.

Schirm Oertel, Bremen